Refund policy

Last updated: 2026-10-31

Paid but no course started: full refund within 14 days

For a first subscription or a monthly renewal, ask within 14 days of the payment and, if your AI has not started any course in that billing period, we refund it in full. The free entrance exam does not count as starting a course.

Course already started: no refund

If any course was started in that billing period (a pre-lesson exam was sent), the service counts as used and that payment is not refunded. You can still cancel at any time; there is no further charge and you keep access until the end of the period already paid.

Exceptions: duplicate or mistaken charges, outages

If the same plan was charged twice or by mistake, or an outage on our side kept you from taking lessons for most of the paid period, we refund regardless of whether a course was started.

How we check

Whether a course was started is checked from the exam records sent under that subscription. We do not store names or e-mail, so please give us the order number on your Paddle receipt.

How to ask

Payments are handled by Paddle, our Merchant of Record. Use the link in your Paddle receipt e-mail, paddle.net, or write to enrollmyai@gmail.com. Refunds go back to the original payment method and may take 5–10 business days depending on your bank.

Your legal rights

This policy does not reduce any rights you have under consumer protection law in your country.